Purpose of This Policy
This policy applies only to Parents or Legal Guardians and must be read alongside Cybertot's Terms of Use & Privacy Policy.
- What types of marketing and informational messages Cybertot may send.
- How and where such messages are delivered.
- Your choices and controls regarding these communications.
- How you may withdraw consent at any time.
Scope of Marketing Communications
Marketing communications may include:
- Product updates and new feature announcements.
- Child safety tips, digital wellbeing guidance, and educational content.
- Service-related announcements (non-critical).
- Promotions, offers, or early-access invitations.
- Surveys and feedback requests.
Service-Critical Communications
Service-critical communications, such as the following, are not considered marketing communications and may be sent irrespective of marketing consent.
- Security alerts.
- Account issues.
- Payment confirmations.
Communication Channels
Subject to your consent, Cybertot may communicate with you through:
All communications will clearly identify Cybertot as the sender.
- Email.
- SMS.
- WhatsApp or similar messaging platforms.
- In-app messages.
- Push notifications.
Consent & Opt-In
- Marketing communications are sent only after you explicitly opt in.
- Consent is optional and not required to use Cybertot's core safety features.
- Marketing consent is not bundled with parental consent or device permissions.
- Opting out of marketing communications does not affect your access to the Services.
WhatsApp & Messaging Platform Compliance
Where marketing messages are sent via WhatsApp or similar platforms:
- Messages will comply with platform policies and Indian regulations.
- You will receive messages only after opting in.
- Opt-out instructions will be clearly provided (e.g., replying "STOP").
- Message frequency will remain reasonable and non-intrusive.
- Cybertot does not use WhatsApp or SMS for behavioural advertising targeted at children.
Data Used for Marketing Communications
For marketing communications, Cybertot may use limited Parent Data, such as:
Cybertot does not:
- Name.
- Email address.
- Phone number.
- Language or communication preferences.
- Use Child Data for marketing.
- Profile children for promotional purposes.
- Share marketing data with third parties for their own advertising.
Frequency & Content Standards
- Cybertot commits to sending communications at a reasonable frequency.
- Cybertot commits to ensuring content is respectful, relevant, and safety-focused.
- Cybertot commits to avoiding misleading, aggressive, or intrusive marketing practices.
Opt-Out & Withdrawal of Consent
- You may withdraw marketing consent at any time by using the "unsubscribe" link in marketing emails.
- You may withdraw marketing consent at any time by replying "STOP" to SMS or WhatsApp messages.
- You may withdraw marketing consent at any time by adjusting preferences within the Cybertot app.
- You may withdraw marketing consent at any time by contacting Cybertot support.
- Withdrawal of consent will be honoured within a reasonable time.
Third-Party Marketing
- Cybertot does not sell, rent, or share your contact details with third parties for their independent marketing purposes.
- Any third-party service providers involved in message delivery act solely on Cybertot's instructions.
- Any third-party service providers involved in message delivery are bound by confidentiality and data protection obligations.
Updates to This Policy
- Cybertot may update this policy to reflect changes in law or communication practices.
- Parents will be notified of material changes.
- Continued consent after such updates constitutes acceptance of the revised policy.
Contact & Grievance Redressal
- For questions or concerns regarding marketing communications or consent: Support / Grievance Officer.
- Email: support@cybertot.ai.